R 011354Z JUN 22 MID200001761497U
FM DFAS CLEVELAND OH
TO AIG 4676
AIG 4678
BT
UNCLAS
INFO DFAS CLEVELAND OH
SUBJ/FIELD DEBT CORRECTION SUBMISSIONS TO DFAS INDIANAPOLIS/DEBT
COLLECTION MANAGEMENT OFFICE (DCMO) FOR SEPARATED MEMBERS//
MILITARY PAY ADVISORY 11/22//
REF/A/DOC/DODFMR VOL 16/CHAPTER 3//
REF/B/MSG/MPA 08/22/R22133Z APR 22//
NARR/REF A IS THE DEPARTMENT OF DEFENSE FINANCIAL MANAGEMENT
REGULATION (DODFMR), VOL 16, CHAPTER 3, FOR INFORMATION REGARDING
COLLECTION OF OUT OF SERVICE DEBTS.  REF B IS MPA 08-22 WITH
CLARIFICATION AND UPDATED PAYMENT PROCEDURES FOR 3892/3891 SEPARATED
ACCOUNTS.//
POC/DFAS INDIANAPOLIS (DCMO)/(866)912-6488//
RMKS/1. The purpose of this message is to announce additional
Information in submission procedures in Defense Workload Operations
Web System (DWOWS) to support requests for correction of invalid debts
for separated *ADSN 3891 only* pay accounts sent to DCMO.
For more information regarding DCMO,
visit https://www.dfas.mil/debtandclaims.html.
2. In accordance with Ref A, DFAS Indianapolis (DCMO), as the
Department of the Navy Debt Collection Office, is charged with
correction of invalid debts on accounts that are in a V (separated)
status and are assigned on Master Military Pay Account (MMPA) to
ADSN 3891. Separated/Retired Pay accounts in a V status that
are ADSN 3892 on MMPA should continue to submit to DFAS Cleveland
for assistance procedures provided in Ref B.  Debt on accounts
that are valid require no action from the field. At a minimum,
all requests will include the following documents as listed below:
a. DD 214 and DD 215 (if applicable)
b. Separation/Retirement Travel Orders
c. Separation Worksheets (with corrected entitlements/deductions to
show action being requested)
d. NAVPERS 1070/602 (RED/DA)
e. For Reserve Component members where debt was caused by order
modification or adjustments, submit original orders with all
modifications.
f. All Reserve Commissioning or Enlistment documents if concerning
all types of Involuntary Separation Pay. If not able to enter the
Reserves, the NAVPERS 1070/613 (Page 13) is required to substantiate
entitlement. Member is required to have signed and dated the document
prior to DOS.
g. If concerning leave accounting issues (i.e. excess leave), submit
The corrected leave paper or a letter from the Commanding Officer
stating such a correction to leave is required/warranted due to
administrative error.
h. If concerning an entitlement due to the member, any supporting
        documentation that will authorize DCMO to post the entitlement.
i. For debts that are duplicated or payback has been completed,
submit payoff letter from DCMO along with any additional required
documents as above.
j. For incorrect recoupment of entitlements (SRB, SEB, Medical Bonus,
ISP, DSP, etc.), submit supporting documentation and approval of
entitlement from Navy Personnel Command.
k. Miscellaneous documentation pertaining to the debt case, which
may not fall under the above, should be submitted to ensure accuracy.
l. DCMO does not work any system reject case that does not include
documents or a requested action.
m. DCMO does not have a Reserve input team and cannot make inputs on
reserve pay accounts.
n. Member should not be encouraged to submit documents via ASKDFAS by
separating finance offices, documents should be submitted via DWOWS
to eliminate document validation/alteration issues.
3. When submitting a case into DWOWS for action, great care and time
should be placed in explaining what action is required to correct the
issue with circumstances surrounding the root cause of the debt. Action
requested should be direct and to the point to eliminate delays. All
field activities will upload the above listed documentation to DWOWS
as follows:
a. Case will be submitted into DWOWS under the members SSN and name
to the "Navy DFAS-Indianapolis" System and select the correct
case type. The requesting field office will enter SPECIFIC remarks
as to the nature of the issue and expected outcome to resolve the
debt.  The remarks should also include the requestor name, email,
phone number and the disbursing/deputy disbursing officer name,
email, and phone number. This request should be left in an open
status and only DCMO personnel will enter the date completed.
4. DCMO will take the following initial action for requests logged
to each Department:
a. DCMO will retrieve all documentation from DWOWS cases and will
transcribe/upload that information into the DCMO trouble ticket
system.
b. Upon disposition DCMO personnel will notify the separated/retired
member via U. S. Mail of updated debt information to include
payment of entitlements due (if applicable).
5. Follow up requests for existing open trouble tickets should be
completed by phone call to DFAS Indianapolis/DCMO at (866)912-6488.
However, due to the designated nature of the debt being out of service,
the member should call directly and not the PSD/TSC or supporting
Personnel Office.
6. Follow up requests for closed DWOWS trouble tickets that requires
new or additional action will require a new DWOWS trouble ticket to be
submitted with all required documentation included.
7. Please ensure that members leave record is reviewed and lump sum
leave actions are requested or input. DCMO will not automatically
sell leave without a DWOWS request.
8. Widest dissemination requested.//